This is interesting. For our healthcare org we have steered away from
ranking the importance of various client types (I think we briefly used it
on Help Desk 4x years ago). Our goal is to treat physicians, senior
management and staff in a consistent manner. Our Service Desk has the
ability to es
One of my customers is a healthcare organization (big one, with +6000
employees).
We have done it like the next:
- We use the profession field at CTM:People to mark it as doctor, nurse,
administrative stuff, maganer, etc.
- We customized HPD help Desk to show it at the main screen, so technical
: Client Sensitivity
** One of my customers is a healthcare organization (big one, with +6000
employees).
We have done it like the next:
- We use the profession field at CTM:People to mark it as doctor, nurse,
administrative stuff, maganer, etc.
- We customized HPD help Desk to show
t; ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jose Manuel Huerta Guillén
> *Sent:* Friday, August 17, 2012 11:43 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT: Client Sensitivity
>
> ** **
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