Re: [EXTERNAL] Re: OT: Playing in the SNOW is not as bad as I thought it would be

2017-02-22 Thread Sanford, Claire
I’ve only been working with SNOW since October. I’m going to take Roger’s 123.. 1. You need to take the administrator class and get certified I took the Admin and Advanced Admin classes. I found that they were filled with very useful information. What I really don’t like is that you do not

Re: OT: Playing in the SNOW is not as bad as I thought it would be

2017-02-22 Thread Roger Justice
I was terminated at BMC 3 1/2 years ago and hired in January 2014 to deploy customer to the Multi-Tenant Remedy we have. My firs Deployment was original going to be Remedy but Management decided to switch to SN since the customer was using it. I have spent 3 years working with multiple

OT: Playing in the SNOW is not as bad as I thought it would be

2017-02-22 Thread Jason Miller
Uh oh... SNOW might be catching on :) On the topic of Remedy alternatives... Is anybody else learning new platforms similar to Remedy (ITSM focus or not)? I'll go first. My team recently attended LANDesk (well now Ivanti) Service Desk training (and will be going their annual conference). My