If that is the case then the user base there has a lot of self-control. I have seen much worse done to unlocked workstations in the past than just closing an application window.
___________________________ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, March 20, 2013 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy UT 7.6.x ** Tommy, Before you get too deep in debugging this, you might suggest that these users lock their machines when leaving the office: some wise-guy may be closing the tool. Sometimes the simplest solution is the most effective . Joel Joel Sender jdsen...@earthlink.net 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Remedy UT 7.6.x ** I have a few users who's User Tools just shut down after a while. This seems to happen during idle time (lunch, bathroom break, meetings etc.) but when they come back their Remedy User tool session is completely ended. There is nothing in the system logs saying why the program closed and there are no logged errors that could have closed the program. I just upgraded one of the users to 7.6.4sp4 from 7.5sp3 but that did not help at all. Has anyone seen this type of issue? Workstation Environment Win 7 x32 3gb RAM UT 7.6.4sp4 and 7.5sp3 Remedy Environment Windows server 2008 x64 ARS 7.6.1 ITSM 7.6 Oracle 11 db Tommy Morris RSTS Technical Consultant II Office# 817-415-2510 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
