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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Wednesday, June 18, 2008 4:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: On-Call notification/assignment config question
On-Call feature delivers a lot
On-Call feature delivers a lot less than meets the eye
or I should say suggests the name.
On-Call feature is about who in a group is paged when
a ticket is assigned to the group, but to no
individual (assigned person is blank). That's it.
Nothing more. Even when doing this much, there are
caveats
I haven't messed around with the on-call paging etc much yet in IM so
this question may be dumb, but anyway...
I am not sure what I'd like to do is possible. Ideally I want to be able
to:
1.) Assign cases to people based off AE rules (round robin, capacity, #
assigned)
2.) Have this work when p
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