Out Of the Box Helpdesk Escalations

2006-09-29 Thread Heather Megyesi
I am trying to edit the out of the box helpdesk escalations to trigger if a call is not resolved rather than if a call is in work in progress. I have edited the following filters that looked at work in progress so that they now look at resolved. *HPD:HPD-CreateEscalation *HPD:HPD

Re: Out Of the Box Helpdesk Escalations

2006-09-29 Thread Candace DeCou
TECTED] On Behalf Of Heather Megyesi Sent: Friday, September 29, 2006 1:26 PM To: arslist@ARSLIST.ORG Subject: Out Of the Box Helpdesk Escalations I am trying to edit the out of the box helpdesk escalations to trigger if a call is not resolved rather than if a call is in work in progress. I have

Re: Out Of the Box Helpdesk Escalations

2006-10-02 Thread Thomas Bean
ent: Friday, September 29, 2006 15:26 Subject: Out Of the Box Helpdesk Escalations I am trying to edit the out of the box helpdesk escalations to trigger if acall is not resolved rather than if a call is in work in progress.  I have edited the following filters that looked at work in prog