I am trying to edit the out of the box helpdesk escalations to trigger if a
call is not resolved rather than if a call is in work in progress.
I have edited the following filters that looked at work in progress so that
they now look at resolved.
*HPD:HPD-CreateEscalation
*HPD:HPD
TECTED] On Behalf Of Heather Megyesi
Sent: Friday, September 29, 2006 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Out Of the Box Helpdesk Escalations
I am trying to edit the out of the box helpdesk escalations to trigger
if a
call is not resolved rather than if a call is in work in progress.
I have
ent: Friday, September 29, 2006
15:26
Subject: Out Of the Box Helpdesk
Escalations
I am trying to edit the out of the box helpdesk escalations to
trigger if acall is not resolved rather than if a call is in work in
progress. I have edited the following filters that looked at
work in prog
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