Re: PBM:Investigation and HPD:Associations

2009-07-23 Thread Tim Rondeau
: arslist@ARSLIST.ORG Subject: Re: PBM:Investigation and HPD:Associations And is this using the process flow bar or the relationships tab? This error does not present in our system for every relationship from INC to Problem and we have been unable to reproduce 100%. From: Tim Rondeau To: arslist

Re: PBM:Investigation and HPD:Associations

2009-07-23 Thread Tony Worthington
: PBM:Investigation and HPD:Associations Sent by: "Action Request System discussion list(ARSList)" ** We just try to relate a Problem to an Incident. This occurs From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Thursday, July 23,

Re: PBM:Investigation and HPD:Associations

2009-07-23 Thread Tim Rondeau
We just try to relate a Problem to an Incident. This occurs From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Thursday, July 23, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: PBM:Investigation and HPD:Associations Yes - we

Re: PBM:Investigation and HPD:Associations

2009-07-23 Thread Tony Worthington
Yes - we have that issue as well. There is a BMC defect, still open. Unfortunately I cannot find the defect ID at this time. Are you able to reproduce consistently? Can you detail the steps? From: Tim Rondeau To: arslist@ARSLIST.ORG Date: 07/23/2009 08:24 AM Subject: PBM:Investigation and

PBM:Investigation and HPD:Associations

2009-07-23 Thread Tim Rondeau
Hi, Arsystem 7.0.1 patch 2 ITSM 7.0.2 One of our users noticed that they get an error, I tested and also get the error. I noticed in the logs: [cid:image001.png@01CA0B76.9FEFA690] > Checking INT:HPDPBM:PBI:CreateAssociations_140_PHAS`! (140) --> Passed -- perform actions