Hi All & TGIF, I have a custom form used for incident management with some records created through a process where an email is sent to an external server, parse into xml and sent through the mid-tier to create the incident. The subject line and body of the email is placed into the incident description field. What I would like to do is parse out the original subject line and place it in a Short Description field. Challenge is I can't figure out how to identify the end of line.
The long term solution would be to modify the email parsing, and the mid-tier web services mapping but for now I need to take this route. Also the short description field is only 75 characters long so I have to not only get the subject line but be able to handle it when there are more than 75 characters. Finally I don't want to just get the first 75 because that is usually an ugly truncate. Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 X5335 Mobile: 315-317-2897 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
