(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, 6 February 2013 4:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pending Time in ITSM 7.6
**
The pending status is an excluded condition. What I am trying to
determine is the duration of the incident minus the time the
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Tuesday, February 05, 2013 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pending Time in ITSM 7.6
**
Mark,
On 7.6, you need to configure pending status as an exclude condition when
building service targets on
Mark,
On 7.6, you need to configure pending status as an exclude condition when
building service targets on SLM.
The SLM link on the left hand side on the best practice view opens a pop up
that shows the due date and time.
Regards,
Karthik
On Feb 5, 2013 10:30 PM, "Brittain, Mark" wrote:
> **
HI All,
Back in the day of 6.3, on a custom form called Trouble Ticket I had built some
workflow that would capture the number of minutes the ticket was in a Pending
status. Then I could calculate Closed Date - Create Date - Pending Minutes
=Time-to-Close
In ITSM 7.6 I am pretty sure that Pe
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