This issue occurs for some of the users where they have "BMC Remedy user v7.1
Patch 004 " pushed through packaging.

While clicking on Print button on the Incident/ Change Request screen,
normally the Print preview appears before we print. This doesn'appear the
same for all users. It directly goes to print.

I tried to reinstall the application and did not work. 
I ensured it is not a login issue but specific to some PC. I did not find
any settings for Print Preview. Is there anything I am missing here? 

PS: User DSN entry does not exist in my PC and it absolutely works fine at
my PC. 
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