Hi,
Have you tried to do so in version 7?
And a little question:
You've said " - this email address should be one to one with the type of
ticket you are submmitting"
Do you mean that a separate(dedicated) mailbox is required? It doesnt matter
what it's name(lets say the name is "MyIncomingMBoxForI
ssion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, December 06, 2007 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Incident - Email Inbound
(UNCLASSIFIED)
**
Thanks Gordon, I like this.
I know this is an odd question, but, when you say PARSE email do
logy Systems Division
University of North Carolina Wilmington
(910) 962-7177
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, December 06, 2007 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Incident - E
Action Request System discussion list(ARSList) on behalf of T. Dee
Sent: Thu 12/6/2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Incident - Email Inbound (UNCLASSIFIED)
**
Thanks Gordon, I like this.
I know this is an odd question, but, when you say PARSE email do I ne
Thanks Gordon, I like this.
I know this is an odd question, but, when you say PARSE email do I need to
have the database field ids in the email like the template solution or?
THANKS
On 12/6/07, FRANK, GORDON CTR DISA JSSC <[EMAIL PROTECTED]> wrote:
>
> Classification: UNCLASSIFIED
> Ca
Classification: UNCLASSIFIED
Caveats: NONE
You can also do this through a Filter.
Follow the following rough steps
1. Create an Inbound email address in the "AR System Email Mailbox
Configuration" form
- this email address should be one to one with the type of
ticket you are submmittin
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