Hello listers... I am currently in the process of trying to build a job to migrate data from ITSM 6.3 to ITSM 7.01 Patch 05. We use SQL on the back end so I am going through mapping HelpDesk, Change and SLA along with SHR:Association in order to maintain relationships. I was just curious if anyone else has gone through this exercise or done the migration this way. With that said; if you've already done this I would appreciate any feedback you might provide. If you are about to go through this ever-so joyous exercise and would like to see the SQL queries I come up with (provided it works) please let me know and I'll share them at the end (again...only if it works) :) Thanks all...have a great weekend!
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