Got it. Thanks! And thanks to Anne Brock, who actually beat the list on the BMCDN with this answer.
Rick -----Original Message----- From: Roger Justice <rjust2...@aol.com> Date: Mon, 5 Apr 2010 14:07:54 To: <arslist@ARSLIST.ORG> Subject: Re: Question about the Service field on a 7.6 Incident 1. Review Incident rules and you can make this field not to be required. 2. This is from the Service Catalog in Atrium Core as well as Business Service CIs in Asset Management. -----Original Message----- From: Rick Cook <remedyr...@gmail.com> To: arslist@ARSLIST.ORG Sent: Mon, Apr 5, 2010 1:15 pm Subject: Question about the Service field on a 7.6 Incident ** I am working with a new ITSM 7.6 install to test an integration, and am starting with the existing sample data. I created some servers to use as CIs, related them to people as "Used by", but I cannot figure out the nature of the required "Service" field on the Incident. This is keeping me from creating new Incidents or processing existing ones. I get what a Service is from an ITIL perspective, but requiring it is a new thing in ITSM, and I have a few questions about it. ARS 7.5p3/ITSM 7.6p1 (IM/PM/AM/CM/CMDB). Windows 2003/SQL 2005. Why is the Service field required? How can I make it optional via configuration? Is it standard practice for the field to be required? Why? As I understand it, this field's menu can be populated with Application Service CIs. I see the CMDB form in which those would go, but I have no guidelines from which to know how those are defined. Any assistance would be appreciated. Rick _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
