Hello Mark,
I not understand out how to enter the information into the text field in append
mode.
After capturing the timestamp information and user i must set (push) data in
append mode in a text field. Is this possible? how can I do?
The append mode is active on a type diary field , as I do with a text field?
Thank you very much.Salvo
----Messaggio originale----
Da: mbritt...@navisite.com
Data: 20-nov-2013 19.33
A: <arslist@ARSLIST.ORG>
Ogg: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make <blank> Diary field
Remedy 7.6
**
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
tt
{mso-style-priority:99;
font-family:"Courier New";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
->@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
tt
{mso-style-priority:99;
font-family:"Courier New";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
->
-->
I would go with a display only field. Then create a filter to capture the
timestamp and user, and a filter for each field you want to notify on and put
all
that in a filter guide. So it would look cleaner like this
11/20/2013 04:10:46 PM Demo (this is filter 1)
Change Support Group from ''Group1'' to ''Group2''(this is filter 2)
Change Note from ''Test'' to ''lucky test'' (this is filter3)
Another option you might be able to investigate is sending the latest Audit Log
entry.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Roger Justice
Sent: Wednesday, November 20, 2013 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make <blank> Diary field
Remedy 7.6
**
This is not possible using a Diary Field. Does your customer want a single
email on a save with what happened? If that is what they want you will need to
create
a new field as we suggested before to capture all of the updates and then push
the details to the Diary field. The only difference I can see is that you have
a time stamp for each entry. Since only one person will be doing this you can
capture the time Stamp
and the user with you workflow for the email.
-----Original Message-----
From: team.rem...@libero.it <team.rem...@libero.it>
To: arslist <arslist@ARSLIST.ORG>
Sent: Wed, Nov 20, 2013 12:36 pm
Subject: R: Re: R: Re: EXTERNAL: Re: Problems with make <blank> Diary field
Remedy 7.6
**
Our customer needs of a single email that contains the changes made on a ticket.
in the previous example the user Demo makes two changes :
Status and Priority
in another case, the user could change the support group and Notes. The system
will notify only an email contain
"The following Changes have been made on Ticket INC00000999999 :
11/20/2013 04:10:46 PM Demo
Change Support Group from ''Group1'' to ''Group2''
11/20/2013 04:10:46 PM Demo
Change Note from ''Test'' to ''lucky test''
"
you can see that the email contain just the last change and not the previous
change (Status\Priority)
I hope to be clear...
Thanks
Salvo.
----Messaggio originale----
Da: rjust2...@aol.com
Data: 20-nov-2013 18.07
A: <arslist@ARSLIST.ORG>
Ogg: Re: R: Re: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6
**
You need to provide better information. Now you want multiple entries from the
diary field not all and not just the last. Please provide exactly what you want
and
we will be able to assist.
-----Original Message-----
From: team.rem...@libero.it <team.rem...@libero.it>
To: arslist <arslist@ARSLIST.ORG>
Sent: Wed, Nov 20, 2013 12:04 pm
Subject: R: Re: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6
**
Thanks John\Roger,
with your suggest the system would send an e-mail for each change you make!
our customer asks us to send a single email with the list of changes made
behind press button 'Save'.
for example (in a single mail) :
"The following Changes have been made on Ticket INC00000999999 :
11/20/2013 04:01:46 PM Demo
Change Status from ''In Progress'' to ''Assigned''
11/20/2013 04:01:46 PM Demo
Change Priority from ''Low'' to ''Medium''
"
Any idea ?
Thanks in advance
Salvo
----Messaggio originale----
Da: john.j.rei...@lmco.com
Data: 20-nov-2013 17.18
A: <arslist@ARSLIST.ORG>
Ogg: Re: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6
**
Or use a Display Only field populated with a SET fields from the Current screen
on lose focus of the Diary Field.
DO’s are available to the Notification system and don’t need to be cleared
after the DB commit.
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior
Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Roger Justice
Sent: Wednesday, November 20, 2013 11:15 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6
**
The Diary field is not the best object to use. You should create a character
field that will hold the latest details and after you use a filter to send the
notify
email then have a filter that pushes the details to the diary field and delete
them from the character field.
-----Original Message-----
From: team.rem...@libero.it <team.rem...@libero.it>
To: arslist <arslist@ARSLIST.ORG>
Sent: Wed, Nov 20, 2013 11:10 am
Subject: Problems with make <blank> Diary field Remedy 7.6
Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4.
We have a Field of type Diary in a Form and we send a notify mail with the
value of this Diary field,
every time a change is made.
Our problem is that in the diary field there are not only the last changes but
all the previous.
Is there a way to make <blank> the diary field so that it contains only the
last changes?
Thanks in advance.
Salvo
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