Just to closeout this issue:
BMC provided a fix. In 8.1, no provision had been made for any user to modify
"-GLOBAL-" RBE rules
Thank you,
Sandra Hennigan
Remedy Developer
From: Hennigan, Sandra
Sent: Friday, March 21, 2014 12:46 PM
To: arslist@ARSLIST.ORG
Subject: RBE:Console, RBE
: Saturday, March 22, 2014 06:20
To: Hiremath, Rajashekhar
Subject: RBE:Console, RBE:Worksheet
**
Environment:
ARS 8.1
ITSM 8.1
Windows 2008
Oracle
We rely heavily on the Email Engine and its capabilities to create & update
Incidents. The Qualification on the OOB Rule Configuration Incident.Add
wor
Environment:
ARS 8.1
ITSM 8.1
Windows 2008
Oracle
We rely heavily on the Email Engine and its capabilities to create & update
Incidents. The Qualification on the OOB Rule Configuration Incident.Add
worklog on the Incident is ('Subject' LIKE "RE:%") AND ('Subject' LIKE "%INC0%")
We have migrate
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