RESOLVED RBE:Console, RBE:Worksheet

2014-03-31 Thread Hennigan, Sandra
Just to closeout this issue: BMC provided a fix. In 8.1, no provision had been made for any user to modify "-GLOBAL-" RBE rules Thank you, Sandra Hennigan Remedy Developer From: Hennigan, Sandra Sent: Friday, March 21, 2014 12:46 PM To: arslist@ARSLIST.ORG Subject: RBE:Console, RBE

Re: RBE:Console, RBE:Worksheet

2014-03-21 Thread Raj
: Saturday, March 22, 2014 06:20 To: Hiremath, Rajashekhar Subject: RBE:Console, RBE:Worksheet ** Environment: ARS 8.1 ITSM 8.1 Windows 2008 Oracle We rely heavily on the Email Engine and its capabilities to create & update Incidents. The Qualification on the OOB Rule Configuration Incident.Add wor

RBE:Console, RBE:Worksheet

2014-03-21 Thread Hennigan, Sandra
Environment: ARS 8.1 ITSM 8.1 Windows 2008 Oracle We rely heavily on the Email Engine and its capabilities to create & update Incidents. The Qualification on the OOB Rule Configuration Incident.Add worklog on the Incident is ('Subject' LIKE "RE:%") AND ('Subject' LIKE "%INC0%") We have migrate