Hey Kelvin, we're getting all the mail we're just not getting the format we're accustomed to seeing when it came from exchange. Components or pieces of the email are missing, not the actual email.
Thanks From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Wallace, Kelvin Sent: Wednesday, January 24, 2018 2:47 PM To: ARSList <arslist@arslist.org> Subject: [Ext] RE: Email Engine and Office 365 Not sure if this is even remotely related, but when we went to O365, all of our email went to the cloud and then came back in house. Since it came from "outside," it was treated like any other outside email and often would make its way to user's junk mail - and they would complain about not receiving their email messages. From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Mckinnish, Randy via ARSList Sent: Wednesday, January 24, 2018 2:36 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Cc: Mckinnish, Randy <randy.mckinn...@compass-usa.com<mailto:randy.mckinn...@compass-usa.com>> Subject: Email Engine and Office 365 Greetings List, Has anyone had issues with email messages form no longer having all three attachment alternatives when the service account is moved from Exchange to Office 365? We normally see (and still do for accounts that have not been migrated yet on 8x and 9x) emailxxxxxxxx.txt, emailxxxxxxxx.html, and emailxxxxxxxx.msg under attachment alternatives tab if you toggle Display Advanced Options to Yes and navigate to Advanced Options. On accounts that have been moved to Office 365, that is not the case. We are only getting one or two of three. We get the emailxxxxxxxx.msg and emailxxxxxxxx.html occasionally but emailxxxxxxxx.txt is nowhere to be found which is a giant problem for us as we send cases into HPD:Help Desk via email templates from 200+ mailboxes. Support says it's a 365 issue and provided us with a link to a MS article online. We went through that and made changes but still not getting the plain text attachment. Took that back to support and got the same response again which seems like they didn't even bother reading my update (shocking). If anyone has seen this and has any insight, I'd love to hear it. Thank you RandyMckinnish | senior remedy developer | compass group, nad | o: 704.328.1970
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