Classification: UNCLASSIFIED Caveats: NONE Dan,
Thanks for the reply. Sorry I don't have the rest of the message, it was related to accessing the CCPUtilApp and they were all com.Remedy.... Related until the Java message at the bottom. We did a clean install and used the JDK version 1.5.011 for Linux. I was able to get past the message but the LD_LIBRARY_PATH wasn't the only issue. I think you had the right idea, we had to change permissions on the Java jars and other related files. They were given only "root" permissions after the install. The Linux Mid-Tier is incredibly fast (but our Windows Mid-Tiers were also fast). The prefetch feature looks great. FINALLY: The best feature of all is a progress indicator when the results list is being drawn (or other database calls that take time. Scott. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Reitan Sent: Wednesday, October 03, 2007 5:29 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.1 on Linux Apache Tomcat 5.5.23 (UNCLASSIFIED) Scott, Sorry I can't verify the env. exactly, but I have seen this error repeatedly with previous versions, and it looks like you've answered my question to Jarl about whether Mid-Tier supports the 7.1 "pure-Java" client API... Assuming that you did a clean install -- not porting any java customizations forward -- then the fact that you are getting "native method" errors related to LD_LIBRARY_PATH, means it is still dependent upon JNI shared libs for the Java jars to access the C API. Is this the case, to your knowledge? If so, the errors you are receiving are related to a dependency that has existed since v5.x, and pops up as an error from time to time during certain installs, when the environment doesn't get set up properly. Verification of this is, unfortunately embedded in the "more similar messages" section that was deleted below, and delineates the exact shared library dependency of the "login" object. Can you send the rest of the message? Thanks, Dan ----- Original Message ----- From: "HARTWICK, SCOTT G CTR DISA JSSC" <[EMAIL PROTECTED]> Newsgroups: public.remedy.arsystem.general To: <arslist@ARSLIST.ORG> Sent: Wednesday, October 03, 2007 1:38 PM Subject: Mid-Tier 7.1 on Linux Apache Tomcat 5.5.23 (UNCLASSIFIED) > Classification: UNCLASSIFIED > Caveats: NONE > > Has anyone successfully setup a Mid-Tier 7.1 on Linux Apache Tomcat > 5.5.23 > > When I try to log into the the Mid-Tier to configure it, I get the > following message: > > HTTP Status 500 > > Root cause: > java.lang.UnsatisfiedLinkError: CCPUtilApp > com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp {Native Method} > com.remedy.arsys.config.Configuration.login {Unknown Source} > followed by more similar messages > ..... > javax.servlet.http.HttpServlet.service {HttpServlet.java:710} > javax.servlet.http.HttpServlet.service {HttpServlet.java:803} > > We are checking the following solution: but wonder if anyone else has > seen this? > > You need to add the path variable to your environment doing the > following commands: > > LD_LIBRARY_PATH=<midtier_install_dir>/WEB-INF/lib; [PRESS ENTER] export > LD_LIBRARY_PATH [PRESS ENTER] > > Where <midtier_install_dir> is the local path to your Mid-Tier > installation. > > Scott G. Hartwick > > Classification: UNCLASSIFIED > Caveats: NONE > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
