Resolved: RKM Timeouts

2010-01-13 Thread Nowak, James
--Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, January 08, 2010 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts Jim, I'm almost certain that taking action 1 will eventually result in timeout

Re: RKM Timeouts

2010-01-08 Thread Lyle Taylor
ch machines and the fact that your IP address has changed is no longer an issue. So, we thought that was working great for a while, and then we started getting tickets about RKM timeouts, and it was often on the order of minutes. We had it set to timeout after something like 2 hours, so I knew

Re: RKM Timeouts

2010-01-08 Thread Nowak, James
On Behalf Of Lyle Taylor Sent: Friday, January 08, 2010 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts Did you make any changes or do any customizations related to the values stored in the SessionID or Groups fields on KMS:Session? We had issues due to the IP address of the client be

Re: OT: RKM Timeouts

2010-01-08 Thread Lyle Taylor
Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 11:48 AM To: arslist@ARSLIST.ORG Subject: OT: RKM Timeouts I just looked at my post... and something I didn't catch the first time. I wonder what BMC means by "

Re: RKM Timeouts

2010-01-08 Thread Lyle Taylor
le -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts James, Take a look at this excerpt below. We had issues with RKM

Re: RKM Timeouts

2010-01-08 Thread Chowdhury, Tauf
0 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts The users that access this and are seeing the timeouts are agents on the helpdesk so they use the User tool exclusively. I can ask then to try. If they are not seeing timeouts via the mid-tier would it be a setting change w/in User

Re: RKM Timeouts

2010-01-08 Thread Tommy Morris
It's like being a little pregnant or mostly dead. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 12:48 PM To: arslist@ARSLIST.ORG Subject: OT: RKM Timeouts I just look

OT: RKM Timeouts

2010-01-08 Thread Chowdhury, Tauf
Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts

Re: RKM Timeouts

2010-01-08 Thread Joe D'Souza
ailto:arsl...@arslist.org]on Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts James, Take a look at this excerpt below. We had issues with RKM 7.2 p2 where users kept being prompted to log in. See if this helps unless you already hav

Re: RKM Timeouts

2010-01-08 Thread Chowdhury, Tauf
: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts Did you make any changes or do any customizations related to the values stored in the SessionID or Groups fields on KMS:Session? We had issues due to the IP address of the client being stored in the Groups field, where the recommended change by BMC

Re: RKM Timeouts

2010-01-08 Thread Lyle Taylor
: arslist@ARSLIST.ORG Subject: RKM Timeouts We are having an issue with RKM getting timeout errors in the Remedy User tool. Our configuration is the following: RKM 7.2 patch 3 integrated with Remedy ARS 6.3 We are seeing the timeouts in both the RKM home page in the User tool as well as from the

Re: RKM Timeouts

2010-01-08 Thread Nowak, James
list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 08, 2010 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts Do you have this issue when you don't use the User Tool such as accessing rkm via Incident management using mid tier? Tauf Chowdhur

Re: RKM Timeouts

2010-01-08 Thread Chowdhury, Tauf
SList) [mailto:arsl...@arslist.org] On Behalf Of Nowak, James Sent: Friday, January 08, 2010 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts No. RKM is running on a Windows 2003 R2 VM. The only thing on this system is the RKM app. The DB is on dedicated SQL server. ARS is on a Sun box th

Re: RKM Timeouts

2010-01-08 Thread Nowak, James
-5366 w 630-414-0193 c -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, January 08, 2010 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: RKM Timeouts Are your web servers by any chance behind a

Re: RKM Timeouts

2010-01-08 Thread Joe D'Souza
ehalf Of Nowak, James Sent: Friday, January 08, 2010 11:59 AM To: arslist@ARSLIST.ORG Subject: RKM Timeouts We are having an issue with RKM getting timeout errors in the Remedy User tool. Our configuration is the following: RKM 7.2 patch 3 integrated with Remedy ARS 6.3 We are seeing the timeou

RKM Timeouts

2010-01-08 Thread Nowak, James
We are having an issue with RKM getting timeout errors in the Remedy User tool. Our configuration is the following: RKM 7.2 patch 3 integrated with Remedy ARS 6.3 We are seeing the timeouts in both the RKM home page in the User tool as well as from the KnowledgeBase tab that is created in the He