Re: EXTERNAL: Re: User not getting window open in Create more (ARUser 7.6.03)

2014-02-14 Thread Reiser, John J
No user name in that form. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Requ

Re: EXTERNAL: Re: User not getting window open in Create more (ARUser 7.6.03)

2014-02-12 Thread LJ LongWing
Are you using a preference server? Have you cleared the preferences for this user? On Wed, Feb 12, 2014 at 3:40 PM, Reiser, John J wrote: > ** > > Carl, > > Sorry, I was afraid of being too long winded. > > > > I cleared ALL .arf and .arv files and folders. > > She has even logged in on differe

Re: EXTERNAL: Re: User not getting window open in Create more (ARUser 7.6.03)

2014-02-12 Thread Reiser, John J
Carl, Sorry, I was afraid of being too long winded. I cleared ALL .arf and .arv files and folders. She has even logged in on different machines and it still happens. Plus I'm trying to solve this remotely and when I did get to visit and see the event there wasn't time to try different scenarios.