Re: Group corruption problem after ARS7.1 patch2 SLM installation

2008-05-13 Thread ITSM Support
Prashant Patil wrote: ** Dear All, Config: OS - Solaris10 DB - Oracle 10gR2 ARS 7.1 patch002 ServiceDesk 7.0.02 I am facing problems with Administartor and Sub Administrator Remedy groups. Whenever I login with Demo or appadmin I am receiving error: Error generating application list field

Re: Group corruption problem after ARS7.1 patch2 SLM installation

2008-05-13 Thread ITSM Support
Hi Prashant, The problem is with your server settings. Go to Server Information-Configuration in User tool, check the server settings for Default Home Page. This field should be set to Home Page from the drop down menu. Also, verify the syntax server_name.application_name in character

Re: Group corruption problem after ARS7.1 patch2 SLM installation

2008-05-12 Thread Jeff Maher
Is there anything in arerror.log when the server starts up? We had an issue with SLM where one of the patches added a 'French' view to SLM:PenaltyRewards, and that caused problems until the view was deleted, including the error you are seeing when generating the application list on the home

Re: Group corruption problem after ARS7.1 patch2 SLM installation

2008-05-12 Thread Ramy S. Ayoub
Parshant , Check the URL below you will find the solution for your issue http://www.javasystemsolutions.com/documentation/thirdparty/ErrorMessages-7.0.pdf Regards, Ramy On Mon, May 12, 2008 at 3:57 PM, Jeff Maher [EMAIL PROTECTED] wrote: ** Is there anything in arerror.log when the server