Re: List Tickets That Have Been Reopened

2014-01-13 Thread Terje Moglestue
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Friday, January 10, 2014 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: List Tickets That Have Been Reopened You can probably do something where the statushistory.time.resolved field

Re: List Tickets That Have Been Reopened

2014-01-13 Thread Vyom Labs Support
- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, January 13, 2014 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: List Tickets That Have Been Reopened Frank, On the Incident or HPD:Help Desk form there is a field called 'Re

Re: List Tickets That Have Been Reopened

2014-01-10 Thread Ken Pritchard
You can probably do something where the statushistory.time.resolved field is not null and the status is less than resolved. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, January 10, 2014 9:51

Re: List Tickets That Have Been Reopened

2014-01-10 Thread Murnane, Phil
Hi Frank, I don't remember the form name off the top of my head, but if you're talking ITSM then I'm pretty sure there's a Push Fields filter on the HPD:Help Desk form that fires whenever the Status field value changes and pushes a new record into another form with some audit details. You

Re: List Tickets That Have Been Reopened

2014-01-10 Thread Roney Samuel Varghese.
Try the form HPD:HelpDesk_AuditLogSystem Regards, Roney Samuel Varghese Sent from my iPhone On Jan 10, 2014, at 9:58 AM, Murnane, Phil pmurn...@windwardits.com wrote: Hi Frank, I don't remember the form name off the top of my head, but if you're talking ITSM then I'm pretty sure