: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, January 10, 2014 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: List Tickets That Have Been Reopened
You can probably do something where the statushistory.time.resolved field
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Monday, January 13, 2014 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: List Tickets That Have Been Reopened
Frank,
On the Incident or HPD:Help Desk form there is a field called 'Re
You can probably do something where the statushistory.time.resolved field is
not null and the status is less than resolved.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Friday, January 10, 2014 9:51
Hi Frank,
I don't remember the form name off the top of my head, but if you're talking
ITSM then I'm pretty sure there's a Push Fields filter on the HPD:Help Desk
form that fires whenever the Status field value changes and pushes a new record
into another form with some audit details. You
Try the form
HPD:HelpDesk_AuditLogSystem
Regards,
Roney Samuel Varghese
Sent from my iPhone
On Jan 10, 2014, at 9:58 AM, Murnane, Phil pmurn...@windwardits.com wrote:
Hi Frank,
I don't remember the form name off the top of my head, but if you're talking
ITSM then I'm pretty sure
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