Hi,
If you are on RemedyWeb, it might be time to upgrade ;-)
Best Regards - Misi, RRR AB, http://rrr.se
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter,
so as to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Chas,
If you look in the Mid-Tier Guide, Page 78, you will find a detailed discussion
regarding the ViewFormServlet and its ability to pull up specific records. The
parameter you are looking for is 'EID'
-Original Message-
From: Action Request System discussion list(ARSList)
Hi,
yes. Here is a guide for direct URL access using a query:
https://communities.bmc.com/communities/message/235618#235618
You can pass values to fields in forms by including the field ID in the URL, as
follows:
http://mid_tier_server/contextpath/forms/ar_server/form_name?Ffield_id=value
Something like this might work for you
https://RemedyWEB-URL/arsys/servlet/ViewFormServlet?form=FormNameamp;server=ServerAliasamp;username=usernameamp;pwd=passwordamp;eid=TicketNumber
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
Yes.
Is this for a custom form, or for ITSM 7.6.x or below ITSM 7.6.x
Custom form or ITSM before 7.6.x
http://midtier/arsys/forms/ar server/form name/view name/?qual=QUAL
QUAL EXAMPLE FOR HPD%3AHelp+Desk/Best+Practice+View
='100161'=%22INC0001%22
I.E.
Chas,
You should be able to do this to search a case:
https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?F100161=%20INC00X%20mode=Query
Just replace arservername and midtier with your environmental values.
You can also use this to create a new incident
] On Behalf Of Hodgdon, Paul
Sent: Wednesday, July 18, 2012 12:38 PM
To: arslist@arslist.org
Subject: Re: Remedy WEB Question
Chas,
You should be able to do this to search a case:
https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?F1
00161=%20INC00X%20mode=Query
Just
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