Re: Remedy WEB Question

2012-07-19 Thread Misi Mladoniczky
Hi, If you are on RemedyWeb, it might be time to upgrade ;-) Best Regards - Misi, RRR AB, http://rrr.se Hi Listers, I am wondering if there is a way to call the remedy web with a parameter, so as to display a certain ticket? Something like: http://RemedyWEB-URL?{TicketNumber}

Re: Remedy WEB Question

2012-07-18 Thread Longwing, LJ CTR MDA/IC
Chas, If you look in the Mid-Tier Guide, Page 78, you will find a detailed discussion regarding the ViewFormServlet and its ability to pull up specific records. The parameter you are looking for is 'EID' -Original Message- From: Action Request System discussion list(ARSList)

Re: Remedy WEB Question

2012-07-18 Thread Carl Wilson
Hi, yes. Here is a guide for direct URL access using a query: https://communities.bmc.com/communities/message/235618#235618 You can pass values to fields in forms by including the field ID in the URL, as follows: http://mid_tier_server/contextpath/forms/ar_server/form_name?Ffield_id=value

Re: Remedy WEB Question

2012-07-18 Thread Brittain, Mark
Something like this might work for you https://RemedyWEB-URL/arsys/servlet/ViewFormServlet?form=FormNameamp;server=ServerAliasamp;username=usernameamp;pwd=passwordamp;eid=TicketNumber Mark -Original Message- From: Action Request System discussion list(ARSList)

Re: Remedy WEB Question

2012-07-18 Thread Goodall, Andrew C
Yes. Is this for a custom form, or for ITSM 7.6.x or below ITSM 7.6.x Custom form or ITSM before 7.6.x http://midtier/arsys/forms/ar server/form name/view name/?qual=QUAL QUAL EXAMPLE FOR HPD%3AHelp+Desk/Best+Practice+View ='100161'=%22INC0001%22 I.E.

Re: Remedy WEB Question

2012-07-18 Thread Hodgdon, Paul
Chas, You should be able to do this to search a case: https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?F100161=%20INC00X%20mode=Query Just replace arservername and midtier with your environmental values. You can also use this to create a new incident

Re: Remedy WEB Question

2012-07-18 Thread Barbour, Brandi D
] On Behalf Of Hodgdon, Paul Sent: Wednesday, July 18, 2012 12:38 PM To: arslist@arslist.org Subject: Re: Remedy WEB Question Chas, You should be able to do this to search a case: https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?F1 00161=%20INC00X%20mode=Query Just