All,
The IIS on our production midtier server was corrupted last week, so we quickly changed the support domain to point to the backup midtier server. After switch to backup server, our web user are able to access miditer applications without problem. ARS: 6.3 with patch 21, Old production midtier : V6.3 with patch 21, New backup midtier: V6.3 without any patches. I have a Remedy web service which is used by oracle midware application to submit daily customer product shipments. After I switched to the backup midtier server, Oracle midware application constantly getting "User is currently connected from another machine" error, they only getting this error when Oracle tries to submit a bunch of records, after 3, 4 records went through Remedy, it would get that error. But if Oracle midware tries to submit record one at time, it can go through without problem. Oracle midware is using "WebService' user account to access Remedy (fixed license). According to our oracle developer, oracle call Remedy web service through PL SQL call. Below are the logs from User.log. The IP address is really weird, this is not like normal IP address: IP CONFLICT WebService (client-type:Mid-tier, existing-IP:72973564c9da795a:1fcc0a2:12b5ab7a976:-7fc1, new-IP:72973564c9da795a:1fcc0a2:12b5ab7a976:-7fc2 - Override allowed) <USER> <TID: 0000004240> <RPC ID: 0000693158> <Queue: Fast > <Client-RPC: 390620 > <USER: WebService > /* Thu Sep 30 2010 19:30:27.9710 */ IP CONFLICT WebService (client-type:Mid-tier, existing-IP:72973564c9da795a:1fcc0a2:12b5ab7a976:-7fc1, new-IP:72973564c9da795a:1fcc0a2:12b5ab7a976:-7fc2 - Override allowed) <USER> <TID: 0000005796> <RPC ID: 0000693162> <Queue: List > <Client-RPC: 390620 > <USER: WebService > /* Thu Sep 30 2010 19:30:28.0960 */ IP CONFLICT WebService (client-type:Mid-tier, existing-IP:72973564c9da795a:1fcc0a2:12b5ab7a976:-7fc1, new-IP:72973564c9da795a:1fcc0a2:12b5ab7a976:-7fc2 - Override allowed) Another weird thing is I tried to apply midtier patch 21 on the backup server, but after installation, I didn't see patch number displayed on the midtier config login page. I tried running installer on existing midtier, and also tried remove and reinstall, but still don't see patch number from config login page. I downloaded patch 21 from BMC support side. Can someone please shed some light on these error, and explain why patch number is not showing? Thanks a lot! Huiqing </PRE><BR><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#003366'> _____________________________________________________<BR> This electronic message and any files transmitted with it contains<BR> information from iDirect, which may be privileged, proprietary<BR> and/or confidential. It is intended solely for the use of the individual<BR> or entity to whom they are addressed. If you are not the original<BR> recipient or the person responsible for delivering the email to the<BR> intended recipient, be advised that you have received this email<BR> in error, and that any use, dissemination, forwarding, printing, or<BR> copying of this email is strictly prohibited. If you received this email<BR> in error, please delete it and immediately notify the sender.<BR> _____________________________________________________ </SPAN><PRE> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
