Hello Remedy Experts! Here at Windward we have a contracting opportunity for an experienced Remedy Developer. The client we're supporting is located in the Boston area. This project has the potential to last through the end of the calendar year. This contractor will need to be able to work 100% on site. We can only consider candidates that are authorized to work in the US. We are not willing to work with any staffing firms. We can only consider individual contractors. Please see below for a summary of the work that will be done.
Windward IT Solutions is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. If you are an experienced BMC Remedy Consultant and are seeking an established, mid-sized company to work with, consider a career at Windward IT Solutions! We offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively. Position Summary: As a result of our continued success we are currently seeking to add to our team a BMC Remedy consultant with experience extracting detailed customer requirements and implementing those requirements within BMC Remedy 7.6.4. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of BMC Remedy Service Management applications. The candidate must have experience and knowledge in deploying core functionality in an out of box BMC Remedy ITSM system; this includes the ability to install the system on multiple server platforms and databases. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization. The successful candidate will work as part of a team on client engagements with some direct supervision. Position Responsibilities: * Provide ITSM technical design guidance and implementation suggestions to the Remedy/ITSM administrator and engineers for various ITSM customizations. * Develop potential data migration strategy to move data from the current Remedy 6.3 platform to ITSM 7.6.04 * Assist Remedy/ITSM administrator with ITSM 7.6.04 implementing customizations such as: o Creation of Work Order Templates o Addition of Custom Fields to Forms: Work Orders, Incidents or Change Requests o Creation of Custom workflows o Configuration of SLAS o Reconfigure ITSM Product, Operational, or Resolution Categorizations o Configuration of approval mappings o Development of AIE job to pull customer data from the internal corporate database into ITSM o Assist and participate in integration testing of the web services that provide bi-directional creation and update of data between ITSM and the Request Portal. Position Requirements: * Must have development experience with BMC Remedy ITSM version 7.6.4 on multiple platforms. * Must be able to provide application support for the configuration, customization, and administration of the Remedy ITSM application in close coordination with the customer staff. * Must have experience extracting customer/business requirements and developing implementation strategy for ITSM solution. * Must have a good working knowledge Incident and Problem Management process principles, relationships, and metrics. * Must have experience with modification of workflows, form customization and Web Services interfaces * Familiarity with or ITIL(r) certifications preferred. Desired Skills: * Minimum of 8 years of hands-on experience implementing, configuring, and customizing BMC Remedy ARS / ITSM systems * Minimum of 2 years of Web services implementation experience desired. * A high degree of interpersonal skill in working with various levels of technical and business oriented individuals is required. * Prior experience in a consulting environment is preferred. Education Requirements: * Degree in CS, EE or related MIS field preferred. Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. Thanks, Chris Werner Technical Recruiter [cid:image009.jpg@01CF6467.D1CA2A10]<http://www.windwardits.com/index.php> 2300 Corporate Park Dr. Suite 400 | Reston, VA 20191 (703) 812-0117 (desk)|(703) 401-7681 (cell)|(703) 935-7126 (fax) Follow us.... 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