Check the Menu qualifications and verify that the menu is defined to display
only Active groups.
On 4/25/07, Neal Jacob [EMAIL PROTECTED] wrote:
**
I am asking this question on behalf of our Remedy person:
When creating Groups, Categories, Types and Items, we are able to
add, but are not
Maybe we don't adequately understand what you're trying to do.
You mention two kind of separate things ... Groups and then CTI
(Category, Type and Item). They are stored in different forms and accessed
differently.
Are you trying to only make a Group 'go-away'? Or just the CTI?
Are you
Hi,
First thing deleting a group if not a good practice, thus if you ar
using the OOB HelpDesk Application then the group settings are carried
out using the Remedy Application Configuration (On the general tab step
4). in which we can make the group status as Busy or On Vacation which
removes
Thank you everyone for your time and for your replies. This did not
provide a resolution.
Neal Jacob MCP, MCDST
Desktop Systems Specialist
NRTC
http://www.nrtc.coop
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: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neal Jacob
Sent: Wednesday, April 25, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Removing an item from a menu
I am asking this question on behalf of our Remedy person:
When creating Groups, Categories
Request System cc
discussion
list(ARSList)Subject
[EMAIL PROTECTED] Removing an item
review the menu qualification it sounds to me that the status is not part of
the qualification.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 25 Apr 2007 2:15 PM
Subject: Removing an item from a menu
**
I am asking this question on behalf of our
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