Requester Console vs. Incident Management Status

ARS, IM, PM, MT 7.0.1, patch 4 SQL Server 2003 Enterprise x64 SP2 Hello, In order to decrease the number of calls to our Help Desk we're rolling out the Requester Console. One of the problems we're having is with the Status field. The Status in Requester has nothing to do with the real

Re: Requester Console vs. Incident Management Status

Hi Ricki, The requester console status allows the customer (end user) to view the progress of his/her request. True, they don't match up to the Incident or Change status values. I have personally attempted to add-modify Status and Priority for the Requester Module and Incident Module and I

Re: Requester Console vs. Incident Management Status

: Tuesday, June 03, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Requester Console vs. Incident Management Status ARS, IM, PM, MT 7.0.1, patch 4 SQL Server 2003 Enterprise x64 SP2 Hello, In order to decrease the number of calls to our Help Desk we're rolling out the Requester Console.  One