Requiring Work Detail On Incident Update

2012-10-29 Thread Frank Caruso
ITSM 764 sp2 Has anyone come up with logic on forcing a Work Detail entry every time an incident record is updated? This was a requirement in our old 63 system and was easy since it was just a Diary field but not so much with individual work info records. Any advice is appreciated. Thank you

Re: Requiring Work Detail On Incident Update

2012-10-29 Thread Jason
caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, October 29, 2012 3:01 PM Subject: Requiring Work Detail On Incident Update ITSM 764 sp2 Has anyone come up with logic on forcing a Work Detail entry every time an incident record is updated? This was a requirement in our old 63 system