Re: SDE versus ARS

2011-09-20 Thread Spangler Robert C CIV USSTRATCOM/JWAC
SDE from a budget standpoint. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Monday, September 19, 2011 11:02 PM To: arslist@ARSLIST.ORG Subject: Re: SDE versus ARS If you don't mind, what size

Re: SDE versus ARS

2011-09-19 Thread Drew Shuller
, there was a budget reduction and a RIF. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 14, 2011 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: SDE versus ARS ** Robert, Am I reading

SDE versus ARS

2011-09-14 Thread Spangler Robert C CIV USSTRATCOM/JWAC
Going out on a limb, but we are being forced to move away from Remedy due to budget and personnel reductions. Was wondering if any of you guys knew much about Service Desk Express (SDE). We were primarily using ARS for ticketing and assets management, had never broken into Change, SRM and

Re: SDE versus ARS

2011-09-14 Thread arslist
USSTRATCOM/JWAC Sent: September 14, 2011 1:41 PM To: arslist@ARSLIST.ORG Subject: SDE versus ARS ** Going out on a limb, but we are being forced to move away from Remedy due to budget and personnel reductions. Was wondering if any of you guys knew much about Service Desk Express (SDE). We

Re: SDE versus ARS

2011-09-14 Thread Easter, David
representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Spangler Robert C CIV USSTRATCOM/JWAC Sent: Wednesday, September 14, 2011 10:41 AM To: arslist@ARSLIST.ORG Subject: SDE versus ARS ** Going out on a limb, but we are being

Re: SDE versus ARS

2011-09-14 Thread William H. Du Chene
. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Spangler Robert C CIV USSTRATCOM/JWAC Sent: Wednesday, September 14, 2011 12:41 PM To: arslist@ARSLIST.ORG Subject: SDE versus ARS ** Going out on a limb, but we are being forced to move away from

Re: SDE versus ARS

2011-09-14 Thread John Sundberg
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Spangler Robert C CIV USSTRATCOM/JWAC Sent: Wednesday, September 14, 2011 12:41 PM To: arslist@ARSLIST.ORG Subject: SDE versus ARS ** Going out on a limb, but we are being forced to move away from Remedy due to budget and personnel reductions

Re: SDE versus ARS

2011-09-14 Thread Spangler Robert C CIV USSTRATCOM/JWAC
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William H. Du Chene Sent: Wednesday, September 14, 2011 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: SDE versus ARS ** I have worked with both of them over the years and have a fair amount of experience with both

Re: SDE versus ARS

2011-09-14 Thread Jason Miller
out there. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of William H. Du Chene Sent: Wednesday, September 14, 2011 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: SDE versus ARS ** I have worked with both of them over

Re: SDE versus ARS

2011-09-14 Thread Spangler Robert C CIV USSTRATCOM/JWAC
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 14, 2011 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: SDE versus ARS ** Robert, Am I reading this right that you were in production less than a year before