and delete them.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Friday, January 02, 2009 10:39 AM
To: arslist@ARSLIST.ORG
Subject: SLA's - ITSM 5.5
**
ITSM 5.5
ARS 6.3
I've been asked
this answers your question.
>
> thanks
>
> shafqat
>
> --- On *Fri, 1/2/09, Roger Justice * wrote:
>
> From: Roger Justice
> Subject: Re: SLA's - ITSM 5.5
> To: arslist@ARSLIST.ORG
> Date: Friday, January 2, 2009, 4:46 PM
>
> ** SLAs are either met or brea
from the Status history
field, or calculate it from the HPD:Helpdesk form, from the Resolved Time -
Start Time.
Let me know if this answers your question.
thanks
shafqat
--- On Fri, 1/2/09, Roger Justice wrote:
From: Roger Justice
Subject: Re: SLA's - ITSM 5.5
To: arslist@ARSLIST.ORG
SLAs are either met or breached so the time to complete is not needed.
-Original Message-
From: Warren Baltimore
To: arslist@ARSLIST.ORG
Sent: Fri, 2 Jan 2009 10:39 am
Subject: SLA's - ITSM 5.5
**
ITSM 5.5
ARS 6.3
?
I've been asked to create an SLA against Changes in ITS
ITSM 5.5
ARS 6.3
I've been asked to create an SLA against Changes in ITSM. I have been
unable to find much documentation on how the SLA module works, but I have
managed to figure out the creation part.
What I don't understand is this. I've set up the SLA so that the Goal is
"Resolution Time" wi
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