SLA 6.0 - Slow Response

2007-07-27 Thread Dudley, Joelie
Server Info: Win2003 Server, Remedy 6.3 patch 20, ITSM 6.0(HD, CM, AM), SLA 6.0 Patch 1498, SQL 2000 Okay, I don't know where to look anymore~very frustrated tonight~. Our production server takes hours to create one SLA on off-hours tonight. Here is the better part, I did 15

Re: SLA 6.0

2006-10-12 Thread Roger Justice
** Force them to create the Ticket in New. AL qualification Submit and Status does not equal New.      -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 12 Oct 2006 10:42 AM Subject: SLA 6.0 ** Hi I am trying to define some SLA's in SLA6.0. I

SLA 6.0

2006-10-12 Thread Niklas Asplund
** HiI am trying to define some SLA's in SLA6.0.I can't figure out how to set the "Start Measure When" and "Stop Measure When" fields.For the moment I've set them to Start measure = 'TR.Status' > 0 (New) and Stop Measure = 'TR.Status' = 4 (Resolved)   This works good if I don't create a ticket and

SLA 6.0, SLM 7.0, and AR System 7.0 Information

2006-08-04 Thread Young, Cheryl
I'd like to address some questions about Remedy SLA 6.0, BMC Service Level Management (SLM) 7.0, and AR System 7.0. Question: Can Remedy SLA 6.0 run on AR System 7.0? Will my Remedy SLA 6.0 license keys work with AR System 7.0? Answer: AR System 7.0 is compatible with Remedy SLA 6.0. Remed