Re: SLA Scenario - how to setup

2007-01-16 Thread brian . bishop
est System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Števove Tomáš Sent: 16 January 2007 08:12 To: arslist@ARSLIST.ORG Subject: SLA Scenario - how to setup Hello all, I have problem how to setup SLA for this scenario: Our supplier give us the time, when he delivery commodity. Our S

SLA Scenario - how to setup

2007-01-16 Thread Števove Tomáš
Hello all, I have problem how to setup SLA for this scenario: Our supplier give us the time, when he delivery commodity. Our SLA goal is "supplier time + all 18 bussiness hours with case". We used SLA 6.0. Because my english is not very good I write here example: Bussiness time: Mo-Fr 8-17