Rabi, there are still significant problems with SLM v7. It's a great
concept, it's a great looking and well-thought out application, but the
inner workings still have some holes.
I guess what I'm saying is that it may not be a problem with something you
did.
Rick
On 9/28/07, Rabi Tripathi
I have a simple SL agreement and a service target
defined for Incidents in IM 7.
The measurement I used was the out of box Incident
Response which monitors the 'SLA Responded?' field on
the form to go from No to Yes.
Nice of them to give me a measurement I can use, but
there is no workflow to
Rick,
That sucks.
I have consistently suggested to customers to forget
about using ITSM's SLA since my failed attempts at
making sense of and using SLA 4. Three versions later,
you are telling me they have been adding bells and
whistles to this pretty boy, while the engine still
sputters and the
@ARSLIST.ORG
Subject: Re: SLA on Incident Management 7. No OOB workflow to set SLA
Responded field?
Rick,
That sucks.
I have consistently suggested to customers to forget about using ITSM's
SLA since my failed attempts at making sense of and using SLA 4. Three
versions later, you are telling me they have
:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Friday, September 28, 2007 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLA on Incident Management 7. No OOB workflow to set SLA
Responded field?
Rick,
That sucks.
I have consistently suggested to customers to forget about using ITSM's SLA
since my
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