Dear ARSlister ,
Can anyone assist. Need your advice pls.
I had created an SLA to measure the response time. If it fails, it will set
value to a field and trigger an email out. However all these action in the
SLA milstone did not work. Kindly assist why this is so. I had inserted the
screen capture of my SLA . It's qualification and milestone. Pls see
attached screen.
P.S I actually had done a screen shot of this SLA but unable to submit thru
here. How can it be sent to you guys?
AR System : ARS 6.3
Helpdesk :6.0
SLA :6.0
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
UOB EMAIL DISCLAIMER
Any person receiving this email and any attachment(s) contained, shall treat
the information as confidential and not misuse, copy, disclose, distribute
or retain the information in any way that amounts to a breach of
confidentiality. If you are not the intended recipient, please delete all
copies of this email from your computer system. As the integrity of this
message cannot be guaranteed, neither UOB nor any entity in the UOB Group
shall be responsible for the contents. Any opinion in this email may not
necessarily represent the opinion of UOB or any entity in the UOB Group.
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
