The SLM Collector is basically using the Tomcat wrapper to start Tomcat and there is a file in the Tomcat \conf\ directory called wrapper.conf. There is a section that the installer updates that is shown:
# OS dependant for the actual path to AR api lib wrapper.java.library.path.2=C:\Program Files\Apache Software Foundation\Tomcat 5.5\webapps\daytona\WEB-INF\lib I added the following line to point to the mid-tier WEB-INF\lib path after noticing that there were differences in files from each of the directories: wrapper.java.library.path.3=C:\Program Files (x86)\AR System\Mid-tier\WEB-INF\lib Restarted the the SLM Collector service, login, and no more errors! On Fri, Dec 5, 2008 at 4:56 PM, Jon Chau <[EMAIL PROTECTED]> wrote: > Joe, > > Did you ever get this issue resolved? I'm experiencing the same thing with > Tomcat 5.5.25. I also submitted an issue to Remedy Support and verified > that I have the Mid-Tier path in the SLM Collector Service ImagePath value > in the registry. > > Jon > > > On Tue, May 27, 2008 at 4:02 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > >> ** >> I have a development environment where I have to set the Remedy Mid-Tier >> on a Apache Tomcat server version 5.5.17 that is locally installed. I have >> to have the SLM collector service to use this same tomcat engine.. >> >> So after installing the SLM engine, the SLM collector service and the >> Apache Tomcat service fight for the same port. As a result I had to stop the >> tomcat service if I want the SLM collector service to start and vice versa.. >> They both cannot run at the same time. >> >> I was told by someone in Remedy support that it is possible to run the mid >> tier application without turning on the Apache Tomcat service as the SLM >> collector service already initiates the tomcat engine. However with the >> Apache Tomcat service down, I can only manage to successfully open the login >> pages of both the Mid-Tier user login or the Mid-tier config page. >> >> The moment I enter the password and try to login I get the HTTP Status 500 >> error - >> >> For the config application I get this error when I login.. >> >> java.lang.UnsatisfiedLinkError: CCPUtilApp >> com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) >> com.remedy.arsys.config.Configuration.login(Unknown Source) >> com.remedy.arsys.config.ConfigServlet.login(Unknown Source) >> com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) >> com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) >> com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) >> com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) >> com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) >> javax.servlet.http.HttpServlet.service(HttpServlet.java:709) >> javax.servlet.http.HttpServlet.service(HttpServlet.java:802) >> >> After trying to login into the user login I get this error >> >> java.lang.UnsatisfiedLinkError: ARInitialization >> com.bmc.arsys.api.Proxy.ARInitialization(Native Method) >> com.bmc.arsys.api.Proxy.<init>(Unknown Source) >> com.bmc.arsys.api.ProxyJRpcBase.<init>(Unknown Source) >> com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source) >> com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) >> com.bmc.arsys.api.ProxyPool.get(Unknown Source) >> com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source) >> com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) >> com.bmc.arsys.api.ARServerUser.login(Unknown Source) >> com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source) >> com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source) >> com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source) >> com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source) >> com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) >> com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) >> javax.servlet.http.HttpServlet.service(HttpServlet.java:709) >> javax.servlet.http.HttpServlet.service(HttpServlet.java:802) >> >> The mid-tier installation lin path is in the PATH.. Has anyone got this >> working successfully and have the mid-tier and the SLM collector service to >> share the same Tomcat instance? >> >> Joe >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
