I need to start a service target based on time: ex. 30 minutes after a ticket
was created. I can't seem to make this happen. It only goes from attached to
In Progess if the ticket is modified. Help?
Current criteria:
($\TIMESTAMP$ ( 'Submit Date' + (30*60))) AND 'Status' Resolved
Anne
specified 30 minutes.
HTH
Matt P.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Ramey, Anne
Sent: Friday, November 21, 2008 12:24 PM
To: arslist@ARSLIST.ORG
Subject: SLM start when advise
**
I need to start a service target based on time: ex. 30 minutes
and it that we specified 30 minutes.
HTH
Matt P.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Ramey, Anne
Sent: Friday, November 21, 2008 12:24 PM
To: arslist@ARSLIST.ORG
Subject: SLM start when advise
**
I need to start a service target based on time: ex
(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Ramey, Anne
Sent: Friday, November 21, 2008 12:24 PM
To: arslist@ARSLIST.ORG
Subject: SLM start when advise
**
I need to start a service target based on time: ex. 30 minutes after a ticket
was created. I can't seem to make this happen. It only goes
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Ramey, Anne
Sent: Friday, November 21, 2008 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM start when advise
**
Actually that's not what we are trying to do. What management wants to do is
make sure that a ticket
: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of strauss
Sent: Friday, November 21, 2008 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM start when advise
**
You should be able to set the milestone to repeat (and fire an action) every 30
minutes as long
can only have a milestone repeat 20 times
HTH,
Matt P.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Ramey, Anne
Sent: Friday, November 21, 2008 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM start when advise
**
Actually that's not what we
only by an
authorized State Official.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Matthew Perrault
Sent: Friday, November 21, 2008 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM start when advise
**
Anne,
Actually that would be 1 Service Target
, 2008 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM start when advise
**
He actually wants a missed or met result in SLM for each time interval. The
only way I know how to do that is with separate targets. The only way to gain
that with milestones that I know of would have a separate form
Public Records Law and may be disclosed to third parties only by an
authorized State Official.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Ramey, Anne
Sent: Friday, November 21, 2008 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM start when advise
.
--
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Ramey, Anne
Sent: Friday, November 21, 2008 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM start when advise
**
He actually wants a missed or met result in SLM for each time interval
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