I figured this out with a help from BMC Premiere support. I had selected the "Incident Estimated Resolution Tracking" for the "Incident Resolution Time" goal type and saved it. Then I had rebuilt the filters under "Data Sources" but I did it manually and that broke it. I think maybe the order matters for building those? No idea....anyway, after using the "build filters" button I had to then go back into each service target and re-select the goal type and measurement template.
After I rebuild the ST filters it all worked. I did not change the qualification builder form as one person suggested. That was not the problem in this case. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: William Rentfrow Sent: Friday, October 30, 2015 2:24 PM To: arslist@ARSLIST.ORG Subject: SLM will not measure SVT's Hi listers - I ran into an interesting issue and I can't figure out the problem. ITSM 9.00.01, SLM on Linux with Oracle. We have multiple systems for one customer - ie, development, test, CAT (QA/Training), and Production. In CAT all service targets (ST) were working as expected. I then fiddled around with the goal types because I was trying to get the "Target Date" field in Incident to populate with the next Target date for the attached ST's for an incident. Supposedly you just check the box named "Incident Estimated Resolution Tracking" for the "Incident Resolution Time" goal type and then save and you're done. That didn't work - the Target Dates weren't building. So I looked at some KB's and found some saying you should rebuild all of the rules under the Data Sources. SO I rebuilt them all for HPD:Help Desk. One of the rules failed to build - it is named HPD:Help Desk_MeasReqAvailLoopLable - some more KB searches tell me that this is not relevant to Incident so it never builds. I can't confirm that. I can say that before I rebuilt them all they all said "Built Successfully". I did try to rebuild everything in our Dev system and it's identical to our CAT system. The same Rule Definition fails to build (which I would expect if it wasn't necessary for incident). I Everything works there. In CAT the ST's attach to the incident but they never start measuring. The "Next Target Date/time" never populates. I've bounced the server, compared logs, re-built all of the service targets. I have no idea what is going on. The Escalation logs show the SLM escalations running. Out of ideas....everything I know to check has been checked. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
