Re: SRM 7.6.03 Questions/Issues

2011-02-24 Thread gurram sanjeevnaidu
Kevin, When we attach the attachment in the request entry, The attached entries will not go in to the work info fields, If we want to view the attachments we have to click on the view service request and itnbsp;displaysnbsp;nbsp;the all the questions andnbsp;attachments ThanksSanjeeva Naidu G

Re: SRM 7.6.03 Questions/Issues

2011-02-24 Thread Kevin Begosh
Thanks. On Thu, Feb 24, 2011 at 8:14 AM, gurram sanjeevnaidu naidu_2000_2...@rediffmail.com wrote: ** Kevin, When we attach the attachment in the request entry, The attached entries will not go in to the work info fields, If we want to view the attachments we have to click on the view

Re: SRM 7.6.03 Questions/Issues

2011-02-16 Thread Kevin Begosh
Mahesh, Thanks. I heard that from someone else as well, but just wanted to verify. Does anyone know anything about #2. On Tue, Feb 15, 2011 at 3:35 PM, Mahesh mchand...@gmail.com wrote: ** For # 1: The attachment is not carried over to back-end application and is as designed. The attachment

Re: SRM 7.6.03 Questions/Issues

2011-02-16 Thread Pierson, Shawn
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Tuesday, February 15, 2011 1:39 PM To: arslist@ARSLIST.ORG Subject: SRM 7.6.03 Questions/Issues ** List, I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's that create incidents

Re: SRM 7.6.03 Questions/Issues

2011-02-16 Thread Kevin Begosh
in the latest version. Thanks, *Shawn Pierson * Remedy Developer | Southern Union *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, February 15, 2011 1:39 PM *To:* arslist@ARSLIST.ORG *Subject:* SRM 7.6.03

Re: SRM 7.6.03 Questions/Issues

2011-02-16 Thread Eli Schilling
@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, February 16, 2011 6:34 AM To: arslist@ARSLIST.ORG Subject: Re: SRM 7.6.03 Questions/Issues ** I have only looked into the first item, and you are correct that it is described as being by design. However, there was a way to fix it in SRM 2.2

Re: SRM 7.6.03 Questions/Issues

2011-02-16 Thread Kevin Begosh
*To:* arslist@ARSLIST.ORG *Subject:* Re: SRM 7.6.03 Questions/Issues ** I have only looked into the first item, and you are correct that it is described as being by design. However, there was a way to fix it in SRM 2.2. Unfortunately, I haven’t found the fix yet in the latest version

SRM 7.6.03 Questions/Issues

2011-02-15 Thread Kevin Begosh
List, I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's that create incidents. Everything works fine except for the following two things. 1. Attachment adding to the Service Request does not come over to the incident when created. There is a work info entry on the

Re: SRM 7.6.03 Questions/Issues

2011-02-15 Thread Mahesh
For # 1: The attachment is not carried over to back-end application and is as designed. The attachment can be viewed from Request Details link. Thanks Mahesh On Tue, Feb 15, 2011 at 1:39 PM, Kevin Begosh kbeg...@gmail.com wrote: ** List, I am working with ARS/ITSM/SRM 7.6.03. I have created