Kevin,
When we attach the attachment in the request entry, The attached entries will
not go in to the work info fields, If we want to view the attachments we have
to click on the view service request and itnbsp;displaysnbsp;nbsp;the all
the questions andnbsp;attachments
ThanksSanjeeva Naidu G
Thanks.
On Thu, Feb 24, 2011 at 8:14 AM, gurram sanjeevnaidu
naidu_2000_2...@rediffmail.com wrote:
** Kevin,
When we attach the attachment in the request entry, The attached entries
will not go in to the work info fields, If we want to view the attachments
we have to click on the view
Mahesh,
Thanks. I heard that from someone else as well, but just wanted to verify.
Does anyone know anything about #2.
On Tue, Feb 15, 2011 at 3:35 PM, Mahesh mchand...@gmail.com wrote:
** For # 1: The attachment is not carried over to back-end application and
is as designed. The attachment
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: Tuesday, February 15, 2011 1:39 PM
To: arslist@ARSLIST.ORG
Subject: SRM 7.6.03 Questions/Issues
**
List,
I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's that
create incidents
in the latest version.
Thanks,
*Shawn Pierson *
Remedy Developer | Southern Union
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh
*Sent:* Tuesday, February 15, 2011 1:39 PM
*To:* arslist@ARSLIST.ORG
*Subject:* SRM 7.6.03
@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, February 16, 2011 6:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6.03 Questions/Issues
**
I have only looked into the first item, and you are correct that it is
described as being by design. However, there was a way to fix it in SRM
2.2
*To:* arslist@ARSLIST.ORG
*Subject:* Re: SRM 7.6.03 Questions/Issues
**
I have only looked into the first item, and you are correct that it is
described as being by design. However, there was a way to fix it in SRM
2.2. Unfortunately, I haven’t found the fix yet in the latest version
List,
I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's
that create incidents. Everything works fine except for the following two
things.
1. Attachment adding to the Service Request does not come over to the
incident when created. There is a work info entry on the
For # 1: The attachment is not carried over to back-end application and is
as designed. The attachment can be viewed from Request Details link.
Thanks
Mahesh
On Tue, Feb 15, 2011 at 1:39 PM, Kevin Begosh kbeg...@gmail.com wrote:
**
List,
I am working with ARS/ITSM/SRM 7.6.03. I have created
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