SRM ID and Incident Management

Hi ARSList We're working with Incident Management 7.6.00 p001 and Service Request Management 7.6.00 p002. Our service desk is struggling with one particular issue and I'm sure there's a really easy solution we just haven't found yet. Our end users submit tickets via SRM and they are sent into I

Re: SRM ID and Incident Management

If you are using Best Practice view, on the advanced search bar, look for Service Request ID (SRID, 301572100). Thanks Mahesh On Fri, Nov 5, 2010 at 3:03 PM, Rora Borealis wrote: > ** Hi ARSList > > We're working with Incident Management 7.6.00 p001 and Service Request > Management 7.6.00 p002.