Hi Carey, Peter, Ben, Thank you for the responses. My idea of going to the database was just the only way I had envisioned the solution - it is far too complex. I am now hooked om the XML solution, which contains exactly what I needed. After your posst, I investigated the export to XML, and realised that there was an "Save as Import/Export command" which basically exports the titles of all the objects attached to the packing list, which was basically what I needed.
Thanks for the help. with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Phone (+45) 46 38 20 08 Mobile (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk -----Oprindelig meddelelse----- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Carey Matthew Black Sendt: 16. juli 2009 15:06 Til: arslist@ARSLIST.ORG Emne: Re: Packing lists Jonas Stumph Stevnsvig, I am not sure why you would want to go to the DB to get this information. Often if you better define the details of what information you need, instead of how you think you need to get it, then you can get a better (for focused) response to those needs. If you want to get it programmatically, then I suggest you use the ARS API to get this information. (And let the application server deal with the DB end of things.) However, there are several ways to serialize ARS objects with standard ARS tools that may serve your needs too. Peter points out one way. Another would be to use the XML object def file and use XSLT transformations to get any detail about the objects in the list too. ( For example if you need to document "last changed" date and time values in the change process then you could get to that level of detail this way. You could even translate the entire object into text for the reviewers to read through the If ... then... else logic of the workflow too. It just mean more XSLT transformation work.) Hope that helps. Oh. Another way that I have considered dealing with this kind of separation is to more heavily use ARS deployable applications. They would also provide a way to move data along with the objects. This feature may drastically reduce the number of steps that your production support team needs to do to make the changes on production. The packing list is a good way to keep, well, a list. However the deployable application is a more holistic approach to ARS applications than just a list of objects. They do have their own downsides however, so be warned that is may not be as obvious how to develop with this methodology as it might first appear. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Thu, Jul 16, 2009 at 8:03 AM, Lammey, Peter A.<peter.a.lam...@espn.com> wrote: > ** > What I do with the Packing List in order to document it for a release > is open up the Packing List and then you can export the list into XML. > When you open the Packing List in XML using Excel then you can get > columns of cells that contain the Forms, Active Links, Filters, etc > that are included in the Packing List that you can then copy and paste > into a Change request for your release. > > > Thanks > Peter Lammey > ESPN IT Client Architecture and Automation > 860-766-4761 > > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Jonas Stumph Stevnsvig > Sent: Thursday, July 16, 2009 5:45 AM > To: arslist@ARSLIST.ORG > Subject: Packing lists > > ** > Hi people, > > We have tight functional seperation in our company, which for instance > means that we as developers do not have admin rights to the production > system, which in turn means that we have to give detailed information > to our Remedy platform administrators about which objects to migrate, in case > of a change. > > To facilitate that work, we have talked about loading modified objects > related to a change into packing lists, and using those as > documentation of the change. Now to my question: > - How does Remedy store the Packing lists? - I presume that it's a > table (or > tables) in the database, which I can access using a view form, and > make some reporting on; to attach to the changes? > > > with regards, > > Jonas Stumph Stevnsvig > Remedy Developer > BEC > Phone (+45) 46 38 20 08 > Mobile (+45) 61 56 20 08 > jonas.stumph.stevns...@bec.dk > becrem...@bec.dk _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
