Hello,
I would always advise against (and there's a reason no-one promotes)
scraping data from HTML, because it'll almost always lead to endless
problems with the data not being properly parsed, or the third party
changing the HTML very slightly resulting in your integration breaking,
etc.
Saying
We're working on an integration with Kana and Remedy 7.5 - there's about
a million different ways you can do that of course.
Has anyone come up with a clever solution to scrape/send data back from
Kana to an active ticket in Remedy WITHOUT using some sort of
intermediate tool (web services, DDE,
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