All, Windward IT Solutions is currently looking for a Service Desk Consultant to support one of its major commercial clients. This position requires the ability to travel to different customer locations within the DC area and the ability to obtain a DoD Secret clearance.
If interested please contact me directly or apply to the position online at: http://sj.tbe.taleo.net/SJ6/ats/careers/requisition.jsp?org=WINDWARDITS&cws=1&rid=225 Position Summary We are currently seeking to add to our team Technical Service Desk consultants with experience extracting detailed customer requirements and implementing those requirements within one or more vendor toolset. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of service desk applications, for Federal clients. The candidate must have experience and knowledge in deploying core functionality in an out of box service desk systems; this includes the ability to install the system on multiple server platforms and databases. The characteristics of this position include a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization. The successful candidate will work as part of a team on client engagements with some direct supervision. Upon hire, Windward will provide up to four (4) weeks training to ensure candidates are familiar with and have hands-on exposure to the most recent version of the BMC Remedy ITSM Suite to support specific client requirements. Position Requirements * Development experience with one or more vendor technology is desired * Able to provide application support for the configuration and administration of the service desk application(s) in close coordination with the customer staff. * Familiarity with or ITIL(r) certifications preferred. * Experience and aptitude for working with client management and staff to integrate the client's business objectives, current technical infrastructure and state of the art technologies into enterprise-wide solutions. * Experience designing and/or assessing operational processes for effective enterprise wide network and systems technology management. * Minimum of 5 years of hands-on experience implementing, configuring, and/or customizing Service Desk technologies. * A high degree of interpersonal skill in working with various levels of technical and business oriented individuals is required. * Prior experience in a consulting environment is mandatory. * US Citizen must be able to obtain Secret level clearance * Candidates based in the Washington DC metro area up to 25% travel, outside of the Washington DC metro area up to 85% travel * Degree in CS, EE or related MIS field preferred. Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. Windward IT Solutions, founded in 1997, is at the forefront of Business Technology Management (BTM) and is a trusted partner of Communication Service Providers, the Federal government, and global Fortune 1000 corporations that run the most sensitive and mission-critical IT environments in the world. With strategic consulting, unparalleled technical expertise and our proven Windward BTM RoadMap, we help our clients align the core competencies of process, organization, information, and technology to effectively address business priorities. Windward offers a proven set of technology-independent solutions focused on the three core disciplines of Business Technology Management - IT Service Management, IT Infrastructure Management, and IT Operations Management - to help our clients plan and deliver high-impact IT services. Only Windward has deep and vendor-agnostic expertise across all three disciplines of Business Technology Management - IT operations management, IT infrastructure management, and IT service management - to help our clients master the complexities of aligning process, technology, organization, and information to meet business/mission goals. Since we began in 1997, Windward brings a solid track record in helping clients align IT operations with real business priorities. We are trusted by the world's foremost businesses and high-profile military and Federal agencies to deliver straightforward guidance, deep operational and process knowledge, and unbiased, product-agnostic approaches to IT operational excellence. Thanks, Christopher Werner Technical Recruiter (703) 812-0117 (desk) (571) 234-0586 (cell) cwer...@windwardits.com [cid:image001.jpg@01CCE4DD.625D5190]<http://www.windwardits.com/index.php> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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