Hi
I think you need to be looking at the Work Info record rather than the
SRM:Request and check whether the field ID is related to a a field on that form
if so check what is being passed through tho the form.Kind Regards
Alan West
Mobile: 0044 771 3158 549
aw...@alandwest.co.uk
On 21 Mar 201
Hi Vaibhav,
It is not with specific SRD. The issue is intermittent. I have tried many
times to replicate the issue with no luck. Also, there is no field whose
length is unlimited. As per my observation, the issue happens when a
fulfillment ticket goes to Completed status, at which point of time it
306 error itself explain value does not fall within specified limit. Did
you add any field and changed length to unlimited? If you made this change,
you may have to update Sys:ApptargetData with respective field.
I hope the problem is with any specific SRD in which you define fields
within AOT? D
Hi Antonio,
Its 7.6.03. As per my observation, the work info entries are the mails sent
via Email System. Meaning, when an email sent from Email System, a copy
will be saved as work info. Also, on the CAI:Events, the error statement is
referring to Submitted date field.
On Wed, Mar 20, 2013 at 8:
Shashi,
What version of Remedy are you using? Also, can you describe the nature of the
Work Info entry?
Thanks.
~Antonio
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Hi,
Your expertise required here. The status of a work order is completed, but the
corresponding service request is still in planning status. On investigation, we
found an event in CAI:Events form which is related to to this Service request.
The Event has an error message in it. The return code
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