Re: Service Request is stuck

(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Larry Barnes Sent: Thursday, September 02, 2010 2:20 PM To: arslist@ARSLIST.ORG Subject: Service Request is stuck ** I'm running Service Request 2.2.00 patch 003 and ARS 7.5.00 patch 006 in a development environment. I can create REQ tickets

Re: Service Request is stuck

When I ran into this I didn't have a correct assignment setup for the Op Cats given in the Service Request. You have to have an assignment record for the SR and for the INC (General Event in the assignment config). The sort order also made a difference. We have our SR assignments at sort order 0

Service Request is stuck

I'm running Service Request 2.2.00 patch 003 and ARS 7.5.00 patch 006 in a development environment. I can create REQ tickets but they are not creating the INC ticket. This particular template I'm using does not require an approval. When I look at the REQ ticket in the Service Requests form I do