, June 02, 2007 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceDesk 7 Requestor Console customization question -
SRMS ?
Hi Colin...
BMC Service Request Management 2.0 replaces the original Requester
Console. It has just recently been released and is the newest expansion
of the ITSM Suite. This
There are three SRM products that I know about:
- BMC SRM -
- Kinetic Request - http://www.kineticdata.com/request.html
- TuringSMI SRM
I sat through a demo of the Kinetic Data product. I really like the
web interface the product offers. It's a non-midtier approach, and
that's the main reason I
Hi Colin...
BMC Service Request Management 2.0 replaces the original Requester
Console. It has just recently been released and is the newest
expansion of the ITSM Suite. This feature truly makes the Service
Desk the SPOC (Single Point Of Contact). The BMC guys have packed
their bags and are goi
Elry, thanks for your reponse.
How can I tell if we have SRMS ?
Is it part of the ITSM Suite ?
Looking at the Remedy website it says the IT Service Managemennt suite
consists of:
Service Desk (Incident and Problem Management)
Change Management
Asset Management
Service Level Management
and I th
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