Re: Skip SRM console or pass vital info

:* Monday, May 18, 2009 11:06 PM *To:* arslist@ARSLIST.ORG *Subject:* Skip SRM console or pass vital info ** *Hi,* (Sending behalf of my colleague) *“* I am trying to integrate SRM to a knowledge site in such as way that users will review information there to narrow down their issue

Re: Skip SRM console or pass vital info

Thank you very much Matt. Will try. Regards, Anthony From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Tuesday, May 19, 2009 6:38 PM To: arslist@ARSLIST.ORG Subject: Re: Skip SRM console or pass vital info

Re: Skip SRM console or pass vital info

Subject: Skip SRM console or pass vital info ** Hi, (Sending behalf of my colleague) I am trying to integrate SRM to a knowledge site in such as way that users will review information there to narrow down their issue (incident or request) and then receive a link to take them DIRECTLY

Skip SRM console or pass vital info

Hi, (Sending behalf of my colleague) I am trying to integrate SRM to a knowledge site in such as way that users will review information there to narrow down their issue (incident or request) and then receive a link to take them DIRECTLY into a request form specific to their needs, with