Smart IT Impact, Urgency and Status Menu not working

Hi All I have Smart IT installed against ITSM 8.1. The installation went through with no errors and all looks pretty good. However, I am having a small problem where if I want to create a new incident on the Smart IT console that the Urgency, Impact and status drop down fields are not showing any

Re: Smart IT Impact, Urgency and Status Menu not working

There is hotfix available for this issue. Can you tell me the request number you submitted with support. I will send you the hotfix via ticket. Regards, Vaibhav On Feb 27, 2015 3:33 AM, "BradRemedy" wrote: > ** > Hi All > > I have Smart IT installed against ITSM 8.1. The installation went throug