Support Group Assignment

2012-04-20 Thread Mike Hocks
Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for some Support Groups and not others? For example, we want our Service Desk Tier 1 Support Group to leverage a Round Robin Assignment Rule but the Tier 2 Support Group would have no Incident Assignment Rules, and incident

Re: Support Group Assignment

2012-04-20 Thread pritch
what version are you on? - Original Message - From: "Mike Hocks" To: arslist@ARSLIST.ORG Sent: Friday, April 20, 2012 10:59:47 AM Subject: Support Group Assignment Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for some Support Groups and not o

Re: Support Group Assignment

2012-04-20 Thread Hocks, Mike (DOT)
We are running 7.6.04 with a SQL backend -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, April 20, 2012 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment what version are you on

Re: Support Group Assignment

2012-04-20 Thread Garrison, Sean (Norcross)
@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Friday, April 20, 2012 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment We are running 7.6.04 with a SQL backend -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Support Group Assignment

2012-04-20 Thread Hocks, Mike (DOT)
Subject: Re: Support Group Assignment We are on 7.6 of ITSM with a 7.5 backend application server. Out of the box there is no way to do this at the support group level (that I am aware of). A third party app like alarm point may help you with your particular need. There are configurations you can

Re: Support Group Assignment

2012-04-20 Thread Greg Donalson
les. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Friday, April 20, 2012 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment Thanks a lot for the feedback, hopefully they in

Re: Support Group Assignment

2012-04-23 Thread Garrison, Sean (Norcross)
Learned something new. Thanks for the post Greg. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Friday, April 20, 2012 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment