Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for
some Support Groups and not others? For example, we want our Service Desk Tier
1 Support Group to leverage a Round Robin Assignment Rule but the Tier 2
Support Group would have no Incident Assignment Rules, and incident
what version are you on?
- Original Message -
From: "Mike Hocks"
To: arslist@ARSLIST.ORG
Sent: Friday, April 20, 2012 10:59:47 AM
Subject: Support Group Assignment
Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for
some Support Groups and not o
We are running 7.6.04 with a SQL backend
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, April 20, 2012 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Group Assignment
what version are you on
@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT)
Sent: Friday, April 20, 2012 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Group Assignment
We are running 7.6.04 with a SQL backend
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Subject: Re: Support Group Assignment
We are on 7.6 of ITSM with a 7.5 backend application server. Out of the box
there is no way to do this at the support group level (that I am aware of). A
third party app like alarm point may help you with your particular need. There
are configurations you can
les.
Greg
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT)
Sent: Friday, April 20, 2012 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Group Assignment
Thanks a lot for the feedback, hopefully they in
Learned something new. Thanks for the post Greg.
Sean
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson
Sent: Friday, April 20, 2012 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Group Assignment
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