ARS/ITSM 7.0.2
I am pretty sure there is a way to do this, but it's currently eluding me.
We want to associate CIs (Business Processes) to a Change Request, and have
a person associated with that CI to be automatically included in the
Approval notification process for that RFC.
So how can I do t
nformation as you would for any SLAs.
Hope that helps.
Ben Cantatore
Remedy Product Manager
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: Rick Cook
To: arslist@ARSLIST.ORG,
Date: 01/14/2015 12:44 PM
Subject:Tyin
ying Approvals to CIs
Sent by:"Action Request System discussion list(ARSList)"
**
ARS/ITSM 7.0.2
I am pretty sure there is a way to do this, but it's currently eluding me.
We want to associate CIs (Business Processes) to a Change Request, and
have a person associated
Hi Rick,
One approach would be to build some workflow to populate a field with the
Approver(s) that you could use in a custom Approval process.
As there are Approval fields (Hidden) already on the Change request form,
you can re-use these to place in the Approver(s) into this field where the
App
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