We are getting an error message that says ARERR[8755] The specified
plug-in does not exist: REMEDY.ARF.CAI
After looking through the api, filter and plugin logs, I have found
that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local
appears to be the one that is failing.
Has anyone seen
Melissa,
What is the patch level of the ServiceDesk you are running also is this a
new install?
Howard Richter
On 6/19/07, Melissa Reed [EMAIL PROTECTED] wrote:
We are getting an error message that says ARERR[8755] The specified
plug-in does not exist: REMEDY.ARF.CAI
After looking through
Melissa,
On a Service Desk 7.0.02 P3 installation I saw this exact error in the
Requester Console when attempting to submit a request. This began
after I removed most lines of ar.conf (or equivalent on Windows) to
speed up AR restart while testing some things outside Service Desk.
My best
I see Rick pointed you to the CAI (App Registry) form.
That was one place that needed to be changed. Also we had some issues like
yours with patch 2 of the release, BMC fixed it in patch 3.
Howard
On 6/19/07, Jill E [EMAIL PROTECTED] wrote:
Melissa,
On a Service Desk 7.0.02 P3 installation
This is a new install. We just yesterday installed 7.0.02 patch 4
hoping that it would resolve the issue, but it hasn't.
On Jun 19, 11:32 am, Howard Richter [EMAIL PROTECTED] wrote:
Melissa,
What is the patch level of the ServiceDesk you are running also is this a
new install?
Howard
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