All - We've been experiencing a strange (seemingly random) issue with saving any
kind of new form (View, Regular, Join) on our server. When the problem surfaces, we receieve an error in the admin tool : "The following item was not imported : FormName (ARERR 55) The initial (Form01 Form02 FormXX) form is created prior to the save but is never renamed to the final save as name. Sometimes a bounce of the server fixes the issue. Sometimes not. If not, the problem "fixes itself" and we're eventually able to save again. The SQL logs show no DB errors, no rollbacks etc. The new T tables and corresponding structures are created correctly, and if it's a view form when the error appears the server promptly undoes everything it just did with drop statements. Regular forms end up staying named FormXX. Initially we thought this was related to the "Disable Cache VUI Properties" setting (which is currently unchecked, but has been checked in the past) in the admin tool, but we have not been able to consistently reproduce the behaviour by changing that setting. Not a thing in the arerror.log. I've seen this error before, trying to import bad defs but never when saving a new form. There was a message by Coby West on March 13 titled "ARS 7.0 - Not able to save a form using Save As..." with a similar issue but there were no repsonses. Tried attaching a snip of the logs, but I keep getting rejected. The best lines of the API/SQL logs are: <API > <TID: 0000003216> <RPC ID: 0000037991> <Queue: Admin > <Client-RPC: 390620 > <USER: Demo > /* Wed Jul 25 2007 10:28:38.5390 */+IMP ARImport -- as user Demo from Remedy Administrator (protocol 12) at IP address 10.2.120.14 <API > <TID: 0000003216> <RPC ID: 0000037991> <Queue: Admin > <Client-RPC: 390620 > <USER: Demo > /* Wed Jul 25 2007 10:28:38.5390 */-IMP FAIL <API > <TID: 0000007836> <RPC ID: 0000037992> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > /* Wed Jul 25 2007 10:28:43.5550 */+GS ARGetSchema -- schema Form03 from Remedy Administrator (protocol 12) at IP address 10.2.120.14 ARS 7.0.1p003 - Win2k3 Oracle 10gR2 (10.2.0.3.0) - Redhat Any ideas? (And of course, the BMC support site is not working - can't get past the login page) Thanks, Tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
