Re: Urgent help on how to run a report on Audit Log for incidents?

2010-09-23 Thread Roger Justice
the for is Audit Log System that holds the data. -Original Message- From: Tony Overgaard To: arslist Sent: Thu, Sep 23, 2010 7:03 am Subject: Urgent help on how to run a report on Audit Log for incidents? ** Hi ARSLIST, I am trying to create a new report in the User Tool on the

Re: Urgent help on how to run a report on Audit Log for incidents?

2010-09-23 Thread Frank Caruso
Are you sure Audit logging has been enabled on fields on the Help Desk form? I think OOTB there quite a few but maybe they have been turned off in your system. On Thu, Sep 23, 2010 at 6:53 AM, Tony Overgaard wrote: > ** > > Hi ARSLIST, > > > > I am trying to create a new report in the User Tool o

Urgent help on how to run a report on Audit Log for incidents?

2010-09-23 Thread Tony Overgaard
Hi ARSLIST, I am trying to create a new report in the User Tool on the data from Audit Log for an Incident 7.0.03, due to this data contain date / timestamps for reporting use. Unfortunately I cannot find any Audit Log data on the "HPD:Help Desk" form, and if I try on the "HPD:Help Desk Aud